churn
10 posts tagged with churn
When churn needs a system, not a spreadsheet
Why manual churn tracking breaks down as teams scale and why shared systems are required to manage risk reliably.
How to run a weekly churn risk review
A practical, repeatable process for reviewing customer risk weekly without noise, panic, or performance theatre.
How to make churn a company-wide initiative
Why retention fails when it sits with one team and how to turn churn prevention into a shared operating discipline.
The back-to-green playbook for at-risk customers
A practical playbook for identifying, prioritising, and recovering at-risk customer accounts.
Handling the first difficult churn questions with customers
How to handle early churn conversations with customers in a way that builds trust, clarity, and momentum instead of defensiveness.
Why churn is a silent killer
How churn quietly erodes growth, increases cost, and damages teams long before it is recognised as a problem.
Communicating churn to the c-suite
How to communicate customer churn risk to executives in a way that builds confidence, clarity, and trust.
The early warning signs of churn
The behavioural signals that indicate revenue risk long before churn appears in reports.
Why customer risk is almost always spotted too late
Most teams rely on lagging indicators to identify churn risk. This article explains why that approach fails and what to do instead.