Signals
See customer risk before it hits the forecast.
Signals pulls usage, tickets, and key events into one view, scores every account daily, and turns risk into a clear back-to-green plan.
Built for every side of the customer relationship.
Different roles see the same truth, from different angles.
Leadership
See where revenue risk lives across the whole portfolio.
Customer success
Understand the drivers behind every change in health.
Account owners
Work from one back-to-green plan that everyone can trust.
Support leaders
Spot ticket risk and volume spikes before they break SLAs.
Board reports
Pull a clean, trusted view of revenue risk into every board update.
Every important event becomes a signal
Signals turns noisy activity across crm, support and product into a small set of clear, weighted events that feed the health score.
Champion left the business
HighSource: crm · Detected 12/11/2025
Key sponsor role is unfilled. The health score drops immediately and flags the account for back-to-green planning.
Ticket volume spiked 3×
MediumSource: support · Last 14 days
A pattern of repeat issues and new error types increases the risk weighting on the support driver for this customer.
Product adoption expanded
PositiveSource: product usage · Last 30 days
Additional modules are now in regular use. The score gains positive weight and offsets some of the recent risk.
How signals feed the health score
Each event is normalised into a signal with a source, severity and timing window so different data sets are comparable.
Signals roll up into drivers like support, adoption, commercials and stakeholders, each with its own weight in the score.
Recent, high-impact signals move the score fastest, while older signals decay over time so recovery is visible.
For any account, you can open the score and see the exact signals that pulled it from healthy to warning, or back to green.
Every score is explainable.
Open any account and see the trend, the drivers, and the back-to-green work behind the number.
Stability history (last 12 points)
Score trend with a simple sparkline. Hover in the app to see exact values.
See how stability changes over time
The score timeline shows when risk started to build, when actions landed, and whether the account is drifting or recovering.
- • Spot inflection points long before renewal.
- • Separate one-off incidents from sustained drift.
- • Anchor conversations in a shared view of history.
Understand what is moving the score
Drivers show exactly which behaviours are pulling stability up or down: support pressure, adoption patterns, stakeholder changes and commercial events.
Support volume
Ticket load and resolution time are increasing.
Adoption
More teams are using key features each week.
Stakeholder changes
Sponsor turnover is adding instability to the account.
The breakdown explains why the score moved and where to focus next.
Example driver details
Support volume impact
Drill into a single driver to see how strongly it is influencing the health score and how fast that impact decays.
Impact score
−35
Current impact
Signal weighting
85%
Confidence level
Decay
15%
Per 7 days
Frequency
3
Events in last 30 days
Use these controls in the app to tune how a driver behaves without touching raw data or complex rules.
Turn risk into a clear plan
Signals doesn't just flag problems. It generates a structured back-to-green plan with owners, due dates and expected impact, so every risk turns into a concrete next step.
Schedule executive review
Owner: Sarah M. · Due: tomorrow · Expected impact: +15 on health score
Connect champion to product
Owner: David K. · Due: next week · Expected impact: unlocks expansion conversation
Back-to-green plans keep everyone aligned on what happens next and how it moves the score.
Connects to the tools you already use
Signals pulls customer behaviour from your support, crm, revenue and telephony stack so you get one early-warning view without rebuilding anything from scratch.
Support & conversations
See which accounts are noisy, blocked or repeatedly asking for help.
CRM & revenue
Line risk up with pipeline, renewals and ownership so you know what is at stake.
Workflow & escalations
Surface product issues and engineering risk that put accounts at risk of churn.
Messaging & collaboration
Put alerts, daily risk lists and back-to-green plans where your teams already work.
Telephony & contact centre
Pull in call volume and call reasons so phone traffic is part of the stability view.
APIs & other signals
Bring in product usage, CSAT/NPS and intent data through flexible connectors and APIs.
Ready to see Signals on your own accounts?
Bring a couple of customers you are worried about and we will walk through how a stability view would change the next quarter.