customer-experience
2 posts tagged with customer-experience
Article
29 December 2025
Perspective and insight
a cx leader’s end-of-year stocktake
A reflective look back at 2025, what actually moved the needle in customer experience, and what CX leaders can take forward into 2026.
customer-experiencecx-leadershipreflection
Article
22 December 2025
Perspective and insight
why cx alignment matters more than frameworks
Most customer experience teams don’t fail because of bad strategy. They struggle because alignment breaks down at the operating layer.
customer-experiencecx-leadershipalignment