operating-rhythm
5 posts tagged with operating-rhythm
Article
22 December 2025
Perspective and insight
why cx alignment matters more than frameworks
Most customer experience teams don’t fail because of bad strategy. They struggle because alignment breaks down at the operating layer.
customer-experiencecx-leadershipalignment
Article
13 December 2025
Perspective and insight
When churn needs a system, not a spreadsheet
Why manual churn tracking breaks down as teams scale and why shared systems are required to manage risk reliably.
churncustomer signalsoperating rhythm
Process guide
29 November 2025
How this runs in practice
How to run a weekly churn risk review
A practical, repeatable process for reviewing customer risk weekly without noise, panic, or performance theatre.
churnoperating rhythmrisk management
Article
15 November 2025
Perspective and insight
How to make churn a company-wide initiative
Why retention fails when it sits with one team and how to turn churn prevention into a shared operating discipline.
churnoperating rhythmcross-functional
Process guide
17 October 2025
How this runs in practice
Critical customer signals: the practical model
A practical way to detect revenue risk early using signals, drivers, and operating rhythm.
critical customersrisk scoringoperating rhythm